I have worked in sales for the past fourteen years and have seen fads come
and go. The latest is CRM that, my company has forced upon me. Isn’t CRM
just another way for my company to act like BIG BROTHER to watch and monitor
my every move?
Would you board a commercial airline if you knew, 1) the plane was lacking a
navigational system, 2) you would be flying to the busiest airport in the
world without the aid of an air traffic controller or radar, and 3) the
pilots would not have any radio contact to direct their take off or landing
approach? Most likely not. CRM is not a fad nor is it a way for your company
to act as BIG BROTHER! CRM is a navigational tool that, when used properly it
will increase your profitability, productivity and enhance your customers
buying experience. I believe that what you are really asking is, what is in
The prevalence of social media and the power of mobile have quickly turned
the business world into a customer-centric one. Sure, there have always been
companies devoted to excellent customer service. However, today's engaged
consumer expects all businesses to master customer experience management in
addition to their core business.
It's clear that cutting-edge technology enables companies to more easily
deliver on this expectation. The evolution from on-premise contact center
architectures to cloud-based technologies as the key customer communications
vehicle is a key driver of advances in customer engagement today.
The cloud-based contact center invigorates all areas of the business. Its
access to instant updates versus manually installed updates provides a more
swift execution of day-to-day activities that traditional on-premise contact
centers cannot promise to... (more)
New Media on Ulitzer
"The Secret" was launched by Rhonda Byrne in 2006 and says that thoughts have
an energy that attracts like energy and you attract into your life whatever
you think about. This tool refers to what Buddha said: "What you have become
is the result of what you have thought". It suggests the following: "your
dominant thoughts will find a way to manifest. ...
Whatever you focus on the most is what will be most attracted to your life.
..Once you are aware of this law and how it works, you can start to use it to
deliberately attract what you want into your life... Like attracts like...You
get what you think about, whether wanted or unwanted...You are a living
magnet...You get what you put your energy and focus on...Energy attracts like
energy...it has it roots in Quantum Physics.
" But just focusing on your dominant thoughts, wishful thinking about what ... (more)
New Media on Ulitzer
I had the privilege of serving on the Board of the Peter Drucker Foundation
(now the Leader to Leader Institute) for ten years. Peter was a pioneer in
understanding the impact of knowledge workers in the new economy. He simply
defined knowledge workers as ‘people who know more about what they are
doing than their boss does’. In a world where knowledge workers are the key
to value in most corporations, personal brand management becomes critically
important. Professionals at all levels will need to be able to communicate
their unique brand within and across organizations – and be able to
communicate effectively to decision makers who may not have their level of
technical expertise. One of the great ironies that I regularly encounter in
the workforce, is the fact that many technically trained professionals have
spent years ‘honing their craft’ and... (more)
When Rick Berzle and Bill Keyworth asked me to join them to build a site on
the topic of Business Service Management, I immediately said yes.
The result is BSMReview.com, a site which seeks to analyze the best and next
practices in business service management from a third-party point of view.
The experts that Bill has brought to the site are literally a who's who of
the best and most trusted people in the field: Peter Armstrong, Tom Bishop,
Malcolm Fry, Israel Gat, Peter McGarahan, Richard Ptak, and Ken Turbitt. And
that's just for the launch. Bill is recruiting more experts even as I write
this. I'd like to get David Williams from Gartner and Jean-Pierre Garbani
from Forrester involved as well, but they're behind the iron walls of the
Bill's thinking is that business service management covers a series of
related topics. See his introduction - The Why &... (more)
Web 2.0 Journal
By Tom Hopkins
In business situations, when you are trying to reach the person who has the
authority to make decisions regarding your product you are very likely to
have to go through one or more people before reaching that person. For the
sake of efficiency, there will likely be a receptionist and/or assistant who
takes the initial calls for the decision-maker. It’s important that you
realize most assistants are taught to protect decision-makers. Or, shall we
say, screen calls so the decision-makers only speak with the [...]
Web 2.0 Journal
By Wendy Weiss
On a cold call you have approximately 10-30 seconds to grab your prospects’
attention—and you won’t get a second chance. Read on to discover how to
gain your prospects’ attention… I was eating lunch. The phone rang and
thinking it might be a client calling (and also, let’s face it—I’m a
little compulsive) I bolted to my desk and grabbed the receiver. Instead of
my client, on the other end of the line was a perky person telling me that
their company provides high-speed Internet [...]
I'm a long-time fan of Apple products. I've owned Macs for 20 years and an
iPhone for the last 2. I also own a Motorola Droid, and a Google Nexus One
Over the years I've seen a lot of people convert to Mac, and even more
convert to the iPhone.
I've also watched as bloggers and the tech media drank concentrated Apple
Kool Aid by the gallon in the last 2 years.
These guys, along with the legions of Apple "fans", seem to have lost most
measures of objectivity about the the iPhone and the iPad.
So I thought I'd give business owners and managers trying to decide whether
to buy iPhones or Android phones some of the major reasons to go with each of
Android 2.2 courtesy of Gizmodo
Reasons to love Android:
Choice of telecom providers: Verizon, T-Mobile, Sprint. Some are fast and
have high coverage, some are cheap, some are superfast within urban areas.... (more)
CRM Developer's Journal
I recently added 20 yards of distance to every club in my golf bag with no
effort whatsoever (and the chipping now is sublime). For the non-golfers out
there, this is quite a significant improvement.
I have played the game for about 15 years achieved a reasonable standard and
plateaued, content in the knowledge that I know enough to be competitive and
to enjoy myself. Over the years I have taken, on average, two lessons per
year, read copious amounts in magazines, watched my heroes on the TV, dreamed
of faultless rounds, practiced my bad habits at the driving-range and, of
course, played once a week.
I would say that I qualify as a golfer. My discovery was so basic, so
fundamental, that I had classified it years ago as something I already did
and, therefore, dismissed it from the long list of possibilities for making
improvements. This raise... (more)
Chip Design on Ulitzer
From Atom to Multicore Processors, Orchid Technologies can design a custom
Intel Architecture solution to meet your specific requirements. Orchid's
Core2 Quad Processor board is feature packed. Designed for ruggedized
operation in a small air-cooled package, our Core2 Quad Processor design is
alone in its class.
Critical to the success of any custom Intel Architecture design is the
Embedded Controller. Orchid has developed and ported numerous Embedded
Controller designs. These designs, based on Renesas 2117 and Renesas 2472 H8
processors offer ACPI, PS2 Keyboard, and Power Sequencing services.
Intel Architecture requires BIOS software customization and porting. Orchid
Technologies can customize a BIOS for your embedded application's specific
needs. Working with core BIOS, we will port and write firmware for your
specific needs. The developme... (more)
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Businesses with websites need customers' trust. It costs a lot of money to
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